Quality & Training Coordinator – AI Operations
TextPrompt Response Writing SFT
As a Quality & Training Coordinator in AI Operations, I designed AI training workflows encompassing prompt creation, validation, and evaluation for diverse data types. I developed annotation guidelines, structured evaluation frameworks, and led QA processes to ensure consistent, high-quality training data. My work focused on prompt standardization, bias reduction, and performance tracking across teams.
• Maintained 98–100% QA accuracy in validation and verification workflows.
• Built dashboards for monitoring AHT (Average Handle Time), QA accuracy, and team performance.
• Led onboarding and training for new AI annotation team members.
• Collaborated in model error analysis and prompt improvement activities.
As a Quality & Training Coordinator in AI Operations, I designed AI training workflows encompassing prompt creation, validation, and evaluation for diverse data types. I developed annotation guidelines, structured evaluation frameworks, and led QA processes to ensure consistent, high-quality training data. My work focused on prompt standardization, bias reduction, and performance tracking across teams. • Maintained 98–100% QA accuracy in validation and verification workflows. • Built dashboards for monitoring AHT (Average Handle Time), QA accuracy, and team performance. • Led onboarding and training for new AI annotation team members. • Collaborated in model error analysis and prompt improvement activities.
2023 - Present