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Abdallah Alanwar

Business Solutions & Automation Specialist - AI-Assisted Projects

Egypt flagGiza, Egypt
$6.00/hrIntermediateOtherTelus

Key Skills

Software

Other
TelusTelus

Top Subject Matter

AI-assisted upselling in travel industry
AI-augmented travel support agents

Top Data Types

TextText
ImageImage
AudioAudio

Top Task Types

Evaluation Rating
Segmentation
Object Detection

Freelancer Overview

Business Solutions & Automation Specialist - AI-Assisted Upselling Project. Brings 9+ years of professional experience across legal operations, contract review, compliance, and structured analysis. Core strengths include Internal, Proprietary Tooling, and Parloa. Education includes Bachelor of Laws, Cairo University, Faculty of Law – English Section (2020). AI-training focus includes data types such as Text and labeling workflows including Classification.

IntermediateArabicEnglish

Labeling Experience

Business Solutions & Automation Specialist - AI-Assisted Upselling Project

TextClassification
Led AI-assisted upselling framework for travel agents, focused on utilizing AI to improve sales and performance through automated recommendations. Designed, onboarded, and trained test groups on an AI-Assisted Upselling Framework, creating SOPs for usage. Worked in a SaaS and AI-driven environment to drive operational efficiency with frontline teams. • Developed standard operating procedures (SOPs) for AI-enabled agent tasks. • Trained agents to leverage AI for classification and prioritization of upsell opportunities. • Applied process mapping to enhance the AI system's effectiveness in sales contexts. • Conducted ongoing monitoring to refine frameworks and ensure high-quality outputs.

Led AI-assisted upselling framework for travel agents, focused on utilizing AI to improve sales and performance through automated recommendations. Designed, onboarded, and trained test groups on an AI-Assisted Upselling Framework, creating SOPs for usage. Worked in a SaaS and AI-driven environment to drive operational efficiency with frontline teams. • Developed standard operating procedures (SOPs) for AI-enabled agent tasks. • Trained agents to leverage AI for classification and prioritization of upsell opportunities. • Applied process mapping to enhance the AI system's effectiveness in sales contexts. • Conducted ongoing monitoring to refine frameworks and ensure high-quality outputs.

2025 - Present

AI Project Contributor - Parloa Augmented Agent

TextClassification
Launched and managed an AI-driven Augmented Agent project supporting the deployment of automated text-based agents. Orchestrated collaboration between product, operations, and client teams to align objectives for AI systems. Provided frequent performance reporting and process implementation with client stakeholders. • Coordinated the classification of service requests via AI agent interaction. • Ensured proper labeling of user input data for continuous AI model improvement. • Facilitated adoption and change management for AI-driven process implementation. • Compiled, reviewed, and reported annotation outcomes to internal and client stakeholders.

Launched and managed an AI-driven Augmented Agent project supporting the deployment of automated text-based agents. Orchestrated collaboration between product, operations, and client teams to align objectives for AI systems. Provided frequent performance reporting and process implementation with client stakeholders. • Coordinated the classification of service requests via AI agent interaction. • Ensured proper labeling of user input data for continuous AI model improvement. • Facilitated adoption and change management for AI-driven process implementation. • Compiled, reviewed, and reported annotation outcomes to internal and client stakeholders.

2024 - Present

Education

C

Cairo University, Faculty of Law – English Section

Bachelor of Laws, Law

Bachelor of Laws
2016 - 2020

Work History

T

Transcom

Business Solutions and Automation Specialist

Giza
2025 - Present
T

Transcom

Customer Success Specialist

Giza
2023 - Present