Key Skills

Software

Other

Top Subject Matter

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Top Data Types

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Top Task Types

Text Summarization

Translation Localization

Freelancer Overview

I have hands-on experience in AI response evaluation, gained during my time as a Customer Support Advisor where I collaborated with TrainingAI. In this role, I was responsible for reviewing and assessing AI-generated responses to customer inquiries, determining their accuracy, relevance, and tone. This involved a deep understanding of language nuance, user intent, and customer satisfaction standards. My work contributed to the continuous improvement of AI systems used in real-time customer service environments. In addition to AI evaluation, I bring strong communication and problem-solving skills developed through daily interactions with customers across various channels, including phone, email, and live chat. My background also includes experience with tools like Zendesk, and I’m fluent in English and Arabic, which allows me to support and evaluate multilingual content effectively. My combined technical insight and language expertise make me well-suited for data labeling and AI training roles focused on natural language understanding and customer interaction.

Labeling Experience

Education

Work History