Key Skills

Freelancer Overview

Abdelrhman Mohamed 17 Ib Abi Sarah St, Alexandria, 21553 +201092174947 abderlhmanm2@gmail.com SKILLS Technical Skills: ● Excel (Proficient) ● Data Visualization ● Data Analysis ● Marketing Analytics ● Data-Driven Decision Making ● Power bi, Tableau Communication Skills: ● Excellent English ● Written and Verbal Communication ● Active Listening ● Interpersonal Skills Other Skills: ● Customer Service ● Problem-Solving ● Adaptability EXPERIENCE CX Service Representative (English, serving US Telecommunication) Sep 2024 : Apr 2025 - Current job Concentrix ● Provided exceptional customer support to US-based telecommunication clients, consistently exceeding satisfaction targets. ● Efficiently resolved customer inquiries and technical issues, ensuring timely and effective solutions. ● Utilized data and metrics to identify trends in customer feedback and contribute to service improvements. ● Demonstrated strong communication and problem-solving skills in a fast-paced environment. CX Service Representative (English) Jan 2023 : Sep 2024 Teleperformance ● Delivered high-quality customer service in English, adhering to company standards and procedures Sales Representative Oct 2019 : Oct 2023 - Taki (Store) ● Provided excellent product knowledge and assisted customers in making informed purchasing decisions. ● Achieved sales targets and contributed to a positive store environment. ● Developed strong interpersonal and communication skills through direct customer engagement. EDUCATION Bachelo

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