Customer Support Specialist
Managed a high volume of customer inquiries and provided specialized support within the automotive sales sector. Delivered efficient and accurate issue resolution across phone and social channels to uphold exceptional client service standards. Reduced handle time and improved service quality by leveraging CRM tools and skillful triage.
• Handled 30+ weekly inbound inquiries and maintained prompt communication
• Processed transactions and resolved escalations under strict SLAs
• Achieved 100% CSAT and optimized average handle time
• Utilized Pipedrive and Zendesk to ensure data integrity throughout the customer lifecycle
Managed a high volume of customer inquiries and provided specialized support within the automotive sales sector. Delivered efficient and accurate issue resolution across phone and social channels to uphold exceptional client service standards. Reduced handle time and improved service quality by leveraging CRM tools and skillful triage. • Handled 30+ weekly inbound inquiries and maintained prompt communication • Processed transactions and resolved escalations under strict SLAs • Achieved 100% CSAT and optimized average handle time • Utilized Pipedrive and Zendesk to ensure data integrity throughout the customer lifecycle
2023 - 2026