Community Support Manager & Content Analyst
At Xeta AI, I processed and validated user-generated queries and responses for inclusion in AI training datasets. My work involved reviewing, categorizing, and organizing technical and conversational content to maintain quality and compliance with data standards. I contributed to the design of content guidelines and annotation frameworks essential for AI-powered features. • Validated and labeled data for conversational intent recognition • Developed annotation protocols for technical and user-generated data • Collaborated in the creation of guidelines for quality and annotation consistency • Reviewed categorized data to support AI model development and evaluation