Customer Service Agent
As a Customer Service Agent at Enbridge via EVO Call Centre, I handled over 50 daily inbound and outbound calls for water heater service requests. I resolved inquiries and complaints with empathy, dispatched technicians, and documented all cases to ensure timely closure. My proactive approach resulted in exceeding customer satisfaction benchmarks.
• Managed high-volume customer interactions efficiently
• Coordinated field technician dispatch for prompt service
• Maintained accurate logs and case follow-ups
• Achieved consistent customer service excellence targets
As a Customer Service Agent at Enbridge via EVO Call Centre, I handled over 50 daily inbound and outbound calls for water heater service requests. I resolved inquiries and complaints with empathy, dispatched technicians, and documented all cases to ensure timely closure. My proactive approach resulted in exceeding customer satisfaction benchmarks. • Managed high-volume customer interactions efficiently • Coordinated field technician dispatch for prompt service • Maintained accurate logs and case follow-ups • Achieved consistent customer service excellence targets
2021 - 2022