Customer Support Representative
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As a Customer Support Representative, I handled inbound calls for 3UK in the telecom sector, focusing on cancellations and renewals. I addressed customer needs, resolved issues regarding telecom services, and ensured quality service delivery. This role required strong communication, active listening, and problem-solving skills.
• Managed customer queries regarding service cancellations and renewals.
• Maintained detailed records of all customer interactions.
• Delivered prompt resolutions to complex telecom issues.
• Enhanced customer experience with a focus on retention and satisfaction.
As a Customer Support Representative, I handled inbound calls for 3UK in the telecom sector, focusing on cancellations and renewals. I addressed customer needs, resolved issues regarding telecom services, and ensured quality service delivery. This role required strong communication, active listening, and problem-solving skills. • Managed customer queries regarding service cancellations and renewals. • Maintained detailed records of all customer interactions. • Delivered prompt resolutions to complex telecom issues. • Enhanced customer experience with a focus on retention and satisfaction.
2023 - 2023