AI Model Trainer (Chatbot Training for Support Automation)
TextText Generation
I trained and improved a customer service chatbot for a fintech company by reviewing and correcting chatbot errors. My work included updating the knowledge base to enhance AI comprehension and performance. I collaborated closely with chat operators and support teams to refine the chatbot's responses.
• Regularly reviewed reported chatbot errors and adjusted training data
• Maintained and updated the internal knowledge base
• Ensured that chatbot responses aligned with company standards
• Provided detailed documentation and feedback to the AI/model team
I trained and improved a customer service chatbot for a fintech company by reviewing and correcting chatbot errors. My work included updating the knowledge base to enhance AI comprehension and performance. I collaborated closely with chat operators and support teams to refine the chatbot's responses. • Regularly reviewed reported chatbot errors and adjusted training data • Maintained and updated the internal knowledge base • Ensured that chatbot responses aligned with company standards • Provided detailed documentation and feedback to the AI/model team
2023 - Present