Backend Support Engineer
As a Backend Support Engineer, I collaborated with engineers and technicians to optimize network operations. I analyzed network performance data and coordinated with NOC teams for prompt incident resolution. My role required deep technical understanding of network management, effective communication, and rapid troubleshooting skills.
• Ensured smooth communication between field teams and IHS NOC
• Performed network performance analysis to identify bottlenecks
• Coordinated escalations and troubleshooting for network restoration
• Maintained high standards for SLA and network uptime
As a Backend Support Engineer, I collaborated with engineers and technicians to optimize network operations. I analyzed network performance data and coordinated with NOC teams for prompt incident resolution. My role required deep technical understanding of network management, effective communication, and rapid troubleshooting skills. • Ensured smooth communication between field teams and IHS NOC • Performed network performance analysis to identify bottlenecks • Coordinated escalations and troubleshooting for network restoration • Maintained high standards for SLA and network uptime
2023 - Present