Customer Support Representative
DocumentEntity Ner Classification
As a Customer Support Representative at Cardtonic, I delivered prompt support to clients using live chat, email, and ticketing platforms. My responsibilities included addressing account issues, billing inquiries, login problems, and technical challenges with empathy and professionalism. I regularly collaborated with technical teams and maintained a high standard of customer satisfaction.
• Provided real-time assistance to 100+ customers daily
• Assisted users with document uploads and understanding service policies
• Maintained an average customer satisfaction score of over 90%
• Documented solutions and contributed to internal knowledge base articles
As a Customer Support Representative at Cardtonic, I delivered prompt support to clients using live chat, email, and ticketing platforms. My responsibilities included addressing account issues, billing inquiries, login problems, and technical challenges with empathy and professionalism. I regularly collaborated with technical teams and maintained a high standard of customer satisfaction. • Provided real-time assistance to 100+ customers daily • Assisted users with document uploads and understanding service policies • Maintained an average customer satisfaction score of over 90% • Documented solutions and contributed to internal knowledge base articles
2022 - 2024