Customer Service Officer
DocumentEntity Ner Classification
As a Customer Service Officer, I managed inbound and outbound customer communication and ensured prompt order processing. I maintained accurate customer data and provided regular reporting to team leads. This role required strong organizational and interpersonal skills to prioritize client needs. • Handled all incoming and outgoing company calls efficiently
• Updated and managed customer accounts and processed manual and digital information
• Conducted follow-ups on client inquiries and reported on service delivery
• Maintained team documentation and supported order fulfillment
As a Customer Service Officer, I managed inbound and outbound customer communication and ensured prompt order processing. I maintained accurate customer data and provided regular reporting to team leads. This role required strong organizational and interpersonal skills to prioritize client needs. • Handled all incoming and outgoing company calls efficiently • Updated and managed customer accounts and processed manual and digital information • Conducted follow-ups on client inquiries and reported on service delivery • Maintained team documentation and supported order fulfillment
2019 - 2022