Graduate Trainee / Front Office Officer
As a Graduate Trainee and Front Office Officer, I provided first-line customer support and managed client inquiries professionally. I handled troubleshooting tickets, escalated complex issues, and collaborated with technical teams to improve services. This role required strong communication, problem-solving, and customer service skills.
• Provided prompt and effective solutions to customer inquiries and complaints.
• Managed and resolved trouble tickets efficiently.
• Escalated unresolved or complex issues to relevant departments.
• Maintained accurate records of customer interactions and resolutions.
As a Graduate Trainee and Front Office Officer, I provided first-line customer support and managed client inquiries professionally. I handled troubleshooting tickets, escalated complex issues, and collaborated with technical teams to improve services. This role required strong communication, problem-solving, and customer service skills. • Provided prompt and effective solutions to customer inquiries and complaints. • Managed and resolved trouble tickets efficiently. • Escalated unresolved or complex issues to relevant departments. • Maintained accurate records of customer interactions and resolutions.
2021 - 2023