Technical Support Engineer
As a Technical Support Engineer, I provided troubleshooting and support to international customers through telephone and other channels. I addressed technical issues, maintained updates on daily tools, and ensured high-quality service delivery. The position required technical expertise and effective communication in a fast-paced environment. • Resolved technical queries for international clients.
• Provided updates and maintenance for support tools like Pandora and OATS.
• Delivered prompt responses to customer issues.
• Maintained documentation of troubleshooting procedures.
As a Technical Support Engineer, I provided troubleshooting and support to international customers through telephone and other channels. I addressed technical issues, maintained updates on daily tools, and ensured high-quality service delivery. The position required technical expertise and effective communication in a fast-paced environment. • Resolved technical queries for international clients. • Provided updates and maintenance for support tools like Pandora and OATS. • Delivered prompt responses to customer issues. • Maintained documentation of troubleshooting procedures.
2020 - 2020