Customer Service AI Workflow Designer and Annotator
TextPrompt Response Writing SFT
Designed and documented end-to-end workflows and use cases for the implementation of a Customer Service AI Agent (Fin AI). Developed annotated prompts and dialog structures to support AI model training and customer service automation. Assisted with the fine-tuning process using data-driven insights from operational incidents and brand communications.
• Created realistic customer inquiries and responses to train AI understanding.
• Labeled conversation outcomes for accurate AI resolution tracking.
• Partnered with cross-functional teams for annotation quality checks.
• Integrated labeled data into internal AI training pipelines.
Designed and documented end-to-end workflows and use cases for the implementation of a Customer Service AI Agent (Fin AI). Developed annotated prompts and dialog structures to support AI model training and customer service automation. Assisted with the fine-tuning process using data-driven insights from operational incidents and brand communications. • Created realistic customer inquiries and responses to train AI understanding. • Labeled conversation outcomes for accurate AI resolution tracking. • Partnered with cross-functional teams for annotation quality checks. • Integrated labeled data into internal AI training pipelines.
2025 - Present