First Line IT Support
As a First Line IT Support professional, I provided technical assistance to employees and customers, handling a wide range of hardware and software issues. I ensured prompt incident resolution and maintained high customer satisfaction by enforcing security policies and efficient troubleshooting. The role required strong knowledge in IT systems, customer service, and security practices. • Provided technical support via phone and email for over 50 users, resolving IT-related issues. • Installed, configured, and maintained computer systems and peripherals in line with security policies. • Documented incident resolutions for audits and knowledge sharing. • Collaborated with senior IT staff to address complex technical problems and contributed to security enforcement.