Customer Care Representative
As a Customer Care Representative, I handled a wide range of customer inquiries and complaints. My primary responsibility was to ensure every customer received prompt and professional service while maintaining accurate records. I contributed to service improvement initiatives by escalating complex issues and documenting customer feedback.
• Resolved customer complaints promptly, ensuring high satisfaction levels.
• Responded to inquiries regarding products, services, and policies through professional communication.
• Maintained accurate customer records and updated information in CRM systems.
• Escalated complex issues to relevant departments for quick resolution.
As a Customer Care Representative, I handled a wide range of customer inquiries and complaints. My primary responsibility was to ensure every customer received prompt and professional service while maintaining accurate records. I contributed to service improvement initiatives by escalating complex issues and documenting customer feedback. • Resolved customer complaints promptly, ensuring high satisfaction levels. • Responded to inquiries regarding products, services, and policies through professional communication. • Maintained accurate customer records and updated information in CRM systems. • Escalated complex issues to relevant departments for quick resolution.
2024 - 2025