International Roaming & Postpaid Advisor
As an International Roaming & Postpaid Advisor, I provided support to customers regarding international roaming services and postpaid plans. I was responsible for resolving customer queries, troubleshooting issues related to billing, roaming, and service activation, and ensuring a positive customer experience. My role required attention to detail, strong communication skills, and the ability to multitask in a remote environment. • Delivered prompt and accurate assistance to customers regarding international roaming and postpaid services. • Managed billing queries, plan activations, and troubleshooting technical issues. • Utilized MS-CIT and data entry skills for efficient record keeping and reporting. • Maintained excellent communication and time management to meet daily remote work targets.