Tier 1 Technician Support Representative
Video
I provided first-level technical support for technicians installing Verizon GPS devices in fleet vehicles, assisting with installation, troubleshooting, and device testing. My job included ordering replacements for malfunctioning devices and assisting with add-on peripherals to ensure proper operation. This work demanded technical problem-solving, clear communication, and prompt customer service.
• Supported technicians remotely during GPS device installations.
• Troubleshot device malfunctions and arranged replacements.
• Ensured operation of add-on peripherals for customers.
• Assisted in quality control and device verification.
I provided first-level technical support for technicians installing Verizon GPS devices in fleet vehicles, assisting with installation, troubleshooting, and device testing. My job included ordering replacements for malfunctioning devices and assisting with add-on peripherals to ensure proper operation. This work demanded technical problem-solving, clear communication, and prompt customer service. • Supported technicians remotely during GPS device installations. • Troubleshot device malfunctions and arranged replacements. • Ensured operation of add-on peripherals for customers. • Assisted in quality control and device verification.
2020 - 2021