Customer Service Representative
As a Customer Service Representative, I managed a high volume of citizen requests and inquiries through various channels. I acted as a liaison between users and operations, addressing issues quickly and updating case statuses for accuracy. This role required strong communication, organization, and technical skills to maintain high service quality and data integrity. • Managed citizen requests, claims, and inquiries across multiple platforms, ensuring prompt responses. • Liaised directly with both users and the operations department to resolve reported issues effectively. • Maintained accurate data entry and continuous case updates for full traceability. • Provided guidance on service routes, schedules, and billing processes, and reported recurring issues to supervisors.