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Freelancer Overview

Damera Amuktha Malyada Senior Process Associate amukthamalyada95@gmail.com 7386515017 CAREER OBJECTIVE As a senior process associate, I possess keen detailing on policies and guidlines. Passionate about delivering outstanding quality and sevice with 3 years of experience. WORK EXPERIENCE Senior Associate, Accenture private limited 01/2023 – 02/2026 Analyzing and reviewing user profiles, audio, videos, and text-based content and/ Hyderabad • or investigating, escalating thatvare reported by users. Maintaining 100% Consistent Quality Over the Process. • Managed quality assurance programs including internal audits and helped the • team maintain their quality scores. Proficient in utilizing moderation tools, collaborating with cross functional teams, • and ensuring high quality content standards. Participate in process improvement initiatives that improve the quality and • efficiency of work. Supporting the team with process and product knowledge. • Instruct users on community standards and deal with escalated content • complaints promptly and transparently track facilitating actions, train people, and deliver regular reports. EDUCATION Bsc (Computer Science), Gayathri Vidya Parishad 2016 Visakhaptnam MPC, Sri Chaitanya Junior College 2013 Visakhaptnam SSC, Nalanda Talent School 2011 Visakhaptnam SKILLS Quality Management Employee Engagement Critical Thinking AWARDS Received appreciation certificates for outstanding work for two consecutive years in accenture. TECHNICAL SKILLS MS

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