Customer Service Assistant
AudioClassification
As a Customer Service Assistant, I managed customer inquiries through phone and email, providing accurate and timely support. I used CRM and help desk systems to track cases and ensure prompt resolution of issues. The position required effective communication, attention to detail, and teamwork to resolve complex customer concerns.
• Handled customer inquiries and provided solutions via multiple channels.
• Maintained records using CRM software.
• Met performance targets for response time and customer satisfaction.
• Collaborated with teams to resolve challenging service requests.
As a Customer Service Assistant, I managed customer inquiries through phone and email, providing accurate and timely support. I used CRM and help desk systems to track cases and ensure prompt resolution of issues. The position required effective communication, attention to detail, and teamwork to resolve complex customer concerns. • Handled customer inquiries and provided solutions via multiple channels. • Maintained records using CRM software. • Met performance targets for response time and customer satisfaction. • Collaborated with teams to resolve challenging service requests.
2019 - 2021