Customer Service Assistant
Entity Ner Classification
As a Customer Service Assistant for FEMA, I helped survivors navigate registration applications and update their profiles. I provided information about appeals, approvals, and missing documentation while annotating each call in the applicant’s profile. This remote position required strong problem-solving skills, empathy, and attention to confidential details.
• Answer inbound calls to assist with disaster assistance applications
• Guide callers in creating accounts and updating information
• Clarify applicant appeal and approval processes
• Accurately annotate applications and phone calls
As a Customer Service Assistant for FEMA, I helped survivors navigate registration applications and update their profiles. I provided information about appeals, approvals, and missing documentation while annotating each call in the applicant’s profile. This remote position required strong problem-solving skills, empathy, and attention to confidential details. • Answer inbound calls to assist with disaster assistance applications • Guide callers in creating accounts and updating information • Clarify applicant appeal and approval processes • Accurately annotate applications and phone calls
2024 - 2025