Data Analyst
OtherAudioClassification
As a Data Analyst, I reviewed and labeled large volumes of customer call data using speech analytics tools for compliance and model training. My tasks primarily involved transcript review, rule-based labeling, and classification of conversational outcomes and issues. Rigorous attention to quality and annotation guidelines ensured consistently accurate datasets.
• Performed speech-to-text validation and labeled transcripts for completeness and correctness.
• Classified call topics, issues, and outcomes based on review criteria.
• Generated and tracked reports on annotation trends and data quality.
• Supported quality and compliance teams through reliably annotated audio/text data.
As a Data Analyst, I reviewed and labeled large volumes of customer call data using speech analytics tools for compliance and model training. My tasks primarily involved transcript review, rule-based labeling, and classification of conversational outcomes and issues. Rigorous attention to quality and annotation guidelines ensured consistently accurate datasets. • Performed speech-to-text validation and labeled transcripts for completeness and correctness. • Classified call topics, issues, and outcomes based on review criteria. • Generated and tracked reports on annotation trends and data quality. • Supported quality and compliance teams through reliably annotated audio/text data.
2024 - Present