24ORE Business School, Milan
MBA Master Certificate, Intensive Master - Executive MBA: Customer Operations & Relationships Management
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During my master's degree in Customer Operations, I completed a project work focused on AI for customer experience enhancement at an electrical components manufacturing company, where I developed and implemented AI solutions to improve customer interactions and service efficiency. Currently, in my role at a company specializing in public welfare and digital services, I have extensive experience in developing and training a customer service chatbot, including creating chatbot logic, training data, and optimizing user interactions to enhance service efficiency.
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MBA Master Certificate, Intensive Master - Executive MBA: Customer Operations & Relationships Management
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