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Developing and training a customer service chatbot for public welfare and digital services, which involved creating chatbot logic, training data, and optimizing user interactions

Completed a project work focused on AI for customer experience enhancement at an electrical components manufacturing company

Extensive experience with legal terminology, gained from five years of university studies, a specialization in legal writing, and two years of experience drafting legal documents and acts

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Freelancer Overview

During my master's degree in Customer Operations, I completed a project work focused on AI for customer experience enhancement at an electrical components manufacturing company, where I developed and implemented AI solutions to improve customer interactions and service efficiency. Currently, in my role at a company specializing in public welfare and digital services, I have extensive experience in developing and training a customer service chatbot, including creating chatbot logic, training data, and optimizing user interactions to enhance service efficiency.

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