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Anunobi Scholastica Amarachi

Anunobi Scholastica Amarachi

AI Data Annotation and Labelling Data Analyst

Nigeria flagAbuja, Nigeria
$20.00/hrIntermediateAppenData Annotation TechClickworker

Key Skills

Software

AppenAppen
Data Annotation TechData Annotation Tech
ClickworkerClickworker

Top Subject Matter

Conversational AI
Customer Support AI
Customer Support Ticketing AI

Top Data Types

TextText
ImageImage
VideoVideo

Top Task Types

RLHFRLHF
ClassificationClassification

Freelancer Overview

AI Data Annotation and Labelling Data Analyst. Core strengths include Zendesk. Education includes Bachelor of Technology, Federal University of Technology Minna (2025). AI-training focus includes data types such as Text and labeling workflows including RLHF and Classification.

IntermediateEnglishIgboHausa

Labeling Experience

AI Data Annotation and Labelling Data Analyst

TextRLHF
Led and executed advanced AI data annotation using RLHF and SFT methodologies for language models. Collaborated within cross-functional teams to optimize conversational AI accuracy and fine-tuning processes. Played a key role in improving automated support systems and dashboard data analytics. • RLHF and SFT applied for large-scale conversational AI. • Boosted automated resolution accuracy by over 45%. • Used Zendesk and ServiceNow tools for annotation workflow. • Tracked KPIs and provided process feedback to developers.

Led and executed advanced AI data annotation using RLHF and SFT methodologies for language models. Collaborated within cross-functional teams to optimize conversational AI accuracy and fine-tuning processes. Played a key role in improving automated support systems and dashboard data analytics. • RLHF and SFT applied for large-scale conversational AI. • Boosted automated resolution accuracy by over 45%. • Used Zendesk and ServiceNow tools for annotation workflow. • Tracked KPIs and provided process feedback to developers.

2020 - 2023

AI Powered Customer Support Ticket Annotation

TextClassification
Annotated 2,500+ customer support tickets to train and validate an AI-powered automated ticketing prototype. Ensured high-precision labeling for various customer intents, issues, and sentiment categories. Developed best practices for annotating complex customer support dialogues. • Focused on textual classification for customer tickets. • Enhanced prototype ticket resolution and accuracy by 45%. • Annotation guided software improvements for AI ticketing. • Used project-driven annotation with rigorous QA checks.

Annotated 2,500+ customer support tickets to train and validate an AI-powered automated ticketing prototype. Ensured high-precision labeling for various customer intents, issues, and sentiment categories. Developed best practices for annotating complex customer support dialogues. • Focused on textual classification for customer tickets. • Enhanced prototype ticket resolution and accuracy by 45%. • Annotation guided software improvements for AI ticketing. • Used project-driven annotation with rigorous QA checks.

Not specified

Education

F

Federal University of Technology Minna

Bachelor of Technology, Water Resources Aquaculture And Fishery Technology

Bachelor of Technology
2018 - 2025

Work History

G

Google Nigeria Limited

Data Analyst

Lagos
2020 - 2023