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Ariel-dawn Amaga

Ariel-dawn Amaga

Executive Assistant - Remote Support Services

NIGERIA flag
Port Harcourt, Nigeria
$25.00/hrIntermediateOtherInternal Proprietary Tooling

Key Skills

Software

Other
Internal/Proprietary Tooling

Top Subject Matter

No subject matter listed

Top Data Types

AudioAudio
TextText

Top Label Types

Text Summarization
Fine Tuning
Prompt Response Writing SFT
Audio Recording

Freelancer Overview

I am a detail-oriented professional with a strong background in structured prompt testing, AI response evaluation, and data annotation. Through independent projects, I have gained hands-on experience comparing AI-generated text outputs, ranking responses, and rewriting outputs to improve clarity, neutrality, and adherence to instructions. My work involves using tools like ChatGPT, Claude, Gemini, and Google Docs, focusing on natural language processing and business writing domains. I excel at analyzing AI model outputs for tone, coherence, and factual accuracy, and I bring strong organizational and communication skills honed through previous roles in virtual and executive assistance. I am adept at working remotely, managing documentation, and ensuring the consistent delivery of high-quality, well-labeled data.

IntermediateEnglish

Labeling Experience

AI Prompt Testing and Response Evaluation Practice

OtherTextText SummarizationFine Tuning
Conducted structured prompt testing exercises to evaluate differences in model outputs across tone, coherence, instruction adherence and factual alignment. Used my voice to improve tone detection and test audio translation efficiency. Practiced side-by-side response comparison and rewrote outputs to improve clarity and alignment with prompt constraints.

Conducted structured prompt testing exercises to evaluate differences in model outputs across tone, coherence, instruction adherence and factual alignment. Used my voice to improve tone detection and test audio translation efficiency. Practiced side-by-side response comparison and rewrote outputs to improve clarity and alignment with prompt constraints.

2024

Customer Call Audio Review and Classification Initiative

Internal Proprietary ToolingAudioClassificationEmotion Recognition
Reviewed recorded inbound and outbound customer calls to document call outcomes, identify customer intent and categorize service needs. Labeled calls based on inquiry type (new lead, follow-up complaint, information request), call disposition (qualified, transferred, closed) and tone indicators (neutral, urgent, dissatisfied). Logged structured summaries into CRM systems to support reporting and workflow optimization.

Reviewed recorded inbound and outbound customer calls to document call outcomes, identify customer intent and categorize service needs. Labeled calls based on inquiry type (new lead, follow-up complaint, information request), call disposition (qualified, transferred, closed) and tone indicators (neutral, urgent, dissatisfied). Logged structured summaries into CRM systems to support reporting and workflow optimization.

2025 - 2025

Education

R

Rivers State University

Bachelor of Science, Accounting

Bachelor of Science
2019 - 2023

Work History

P

Phoenix Lead Co

Customer Service Representative & Lead Caller

Arizona
2025 - 2025
G

Glide With Manyo

Executive Assistant

Port Harcourt
2022 - 2024