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Arpit Gupta

Arpit Gupta

Senior Support Executive - Customer Service

INDIA flag
Delhi, India
$20.00/hrExpertAxiom AI

Key Skills

Software

Axiom AI

Top Subject Matter

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Top Data Types

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Top Label Types

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Entity Ner Classification

Freelancer Overview

With over 12 years of experience in customer support, escalation management, and backend operations, I bring a strong attention to detail and process improvement to data labeling and AI training data roles. Throughout my career, I have managed high-volume data, ensured accuracy in reporting, and maintained quality standards, all of which are essential for effective data annotation. My technical proficiency with MS Excel, MS Word, and various operating systems allows me to efficiently handle large datasets and complex workflows. I am adept at analyzing and resolving issues, collaborating with teams, and optimizing processes to deliver reliable, high-quality results that contribute to successful AI and machine learning projects. I am eager to apply my skills to support the development of accurate and robust AI models.

ExpertEnglish

Labeling Experience

Senior Data Labeling Specialist

Axiom AITextPoint Key PointEntity Ner Classification
Connect Annotate (Telecom Intelligence) Project Overview The goal of this project is to develop high-quality ground-truth datasets to fuel the telecoms predictive AI ecosystem. We will categorize and annotate petabytes of unstructured data-ranging from network telemetry to customer service transcripts-to improve network reliability, automate fraud detection, and reduce customer churn. Primary Objectives Network Resilience Customer Experience Operational Security

Connect Annotate (Telecom Intelligence) Project Overview The goal of this project is to develop high-quality ground-truth datasets to fuel the telecoms predictive AI ecosystem. We will categorize and annotate petabytes of unstructured data-ranging from network telemetry to customer service transcripts-to improve network reliability, automate fraud detection, and reduce customer churn. Primary Objectives Network Resilience Customer Experience Operational Security

2023

Education

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Kanpur University

Master of Commerce, International Marketing

Master of Commerce
2015 - 2015
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D.A.V. College, Kanpur University

Bachelor of Commerce, Accounts

Bachelor of Commerce
2013 - 2013

Work History

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Concentrix Daksh India Service

Senior Support Executive

New Delhi
2021 - 2024
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Startek Company

Customer Delight Associate

New Delhi
2020 - 2021