Business Development Executive
SegmentationEntity Ner Classification
In my role as Business Development Executive at Urban Company, I oversaw the profitability and operational efficiency of key service categories. My efforts focused on city segmentation, managing partner relationships, and enhancing customer experience. Responsible for reducing churn and improving operational metrics, I contributed to meaningful growth in revenue and satisfaction scores.
• Owned P&L for Cleaning & EPC categories with strong QoQ revenue growth.
• Improved operational efficiency by segmenting cities into service hubs.
• Increased NPS scores by reducing partner churn and improving experiences.
• Reduced FBCE (bad customer experiences) from 6.54% to 2.25% in cleaning.
In my role as Business Development Executive at Urban Company, I oversaw the profitability and operational efficiency of key service categories. My efforts focused on city segmentation, managing partner relationships, and enhancing customer experience. Responsible for reducing churn and improving operational metrics, I contributed to meaningful growth in revenue and satisfaction scores. • Owned P&L for Cleaning & EPC categories with strong QoQ revenue growth. • Improved operational efficiency by segmenting cities into service hubs. • Increased NPS scores by reducing partner churn and improving experiences. • Reduced FBCE (bad customer experiences) from 6.54% to 2.25% in cleaning.
2021 - 2021