Guest Relations Agent and Night Auditor
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As Guest Relations Agent and Night Auditor, I ensured exceptional and personalized service for hotel guests through prompt and professional interactions. I performed night audits, managed guest check-in and check-out, and maintained accurate billing records. Proficiency with Oracle Opera PMS was central to maintaining smooth operations.
• Delivered customized guest experience through effective issue resolution
• Managed guest accounts and executed daily financial validations
• Prepared end-of-day reports and reconciled financial documents
• Maintained operational excellence through attention to detail
As Guest Relations Agent and Night Auditor, I ensured exceptional and personalized service for hotel guests through prompt and professional interactions. I performed night audits, managed guest check-in and check-out, and maintained accurate billing records. Proficiency with Oracle Opera PMS was central to maintaining smooth operations. • Delivered customized guest experience through effective issue resolution • Managed guest accounts and executed daily financial validations • Prepared end-of-day reports and reconciled financial documents • Maintained operational excellence through attention to detail
2024 - 2025