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Barack Agoya

Barack Agoya

Customer Support Specialist - Digital Platforms

KENYA flag
Nairobi, Kenya
$10.00/hrEntry Level

Key Skills

Software

No software listed

Top Subject Matter

No subject matter listed

Top Data Types

ImageImage
VideoVideo

Top Label Types

Action Recognition
Audio Recording
Data Collection
Emotion Recognition
Text Summarization

Freelancer Overview

I bring over five years of experience in customer support and operations across fintech, iGaming, and energy technology platforms, where I have developed a strong foundation in data accuracy, quality monitoring, and cross-functional collaboration. My background includes managing high-volume inquiries, performing KYC verification, auditing case logs for 100% documentation accuracy, and training teams on compliance and workflow standards—all of which are directly relevant to data labeling and annotation roles. I am skilled at identifying patterns in user feedback, maintaining precise records, and following strict protocols, ensuring that data is reliable and actionable for AI training. My attention to detail, communication skills, and ability to work in fast-paced, 24/7 environments enable me to contribute high-quality annotated data for AI and machine learning projects.

Entry LevelEnglishSwahili

Labeling Experience

No Data Labeling experience added

Barack A. hasn’t added any AI Training or Data Labeling experience to their OpenTrain profile yet.

Education

T

Technical University of Kenya

Diploma in Business Administration, Business Administration

Diploma in Business Administration
2019 - 2022
U

Unity College of Professional Studies

Certificate in Computer System Operation, Computer System Operation

Certificate in Computer System Operation
2018 - 2018

Work History

B

Betpawa

Customer Support Specialist

Nairobi
2023 - Present
M

Majorel

Customer Service Team Lead

Nairobi
2022 - 2023