IT Support Analyst
As an IT Support Analyst, I provided L1 and L2 technical support to users across geographically distributed sites, ensuring prompt resolution of hardware, software, and network issues. I administered Active Directory and Microsoft 365 services, managed IT assets, and maintained LAN and WLAN networks to enterprise standards. My role required strong knowledge in endpoint management and collaboration with global IT operations teams for consistent policy enforcement. • Delivered technical support using Zoho and Freshdesk ticketing systems • Managed user accounts, licenses, and security for Microsoft 365 and Active Directory • Ensured correct LAN and WLAN infrastructure functioning, including Cisco Meraki equipment • Supported IT procurement, asset inventories, and produced end-user training materials