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B

Blessing Nnabugwu

Customer Service & Data Annotation Specialist

CANADA flag
St Catharines, Canada
$12.00/hrEntry Level

Key Skills

Software

No software listed

Top Subject Matter

Customer Support & Client Services
Data Entry & Data Management
AI Training / Data Labeling

Top Data Types

TextText
DocumentDocument

Top Task Types

No task types listed

Freelancer Overview

Software Developer with 9+ years of professional experience in structured data analysis, legal operations, contract review, and compliance. Holds a Master of International Law and Diplomacy (University of Lagos, 2022) and a Bachelor of Arts (Houdegbe North American University, 2016). Recent focus on AI training includes data labeling workflows such as prompt-response writing and supervised fine-tuning (SFT). Skilled in attention to detail, accuracy, and working with structured datasets, bringing transferable experience from RPA and data handling projects.

Entry LevelFrenchEnglish

Labeling Experience

Software Developer

During my tenure as a Software Developer, I supported clients through onboarding and troubleshooting custom platforms. I worked closely with cross-functional teams to resolve complex issues and improve user experience. Communication and analytical skills were crucial in delivering customer-facing solutions. • Guided clients through software onboarding for logistics and inventory management. • Delivered real-time support and troubleshooting for dashboard tools. • Worked collaboratively to resolve critical bugs and inconsistencies. • Ensured a high standard of client satisfaction through prompt response.

During my tenure as a Software Developer, I supported clients through onboarding and troubleshooting custom platforms. I worked closely with cross-functional teams to resolve complex issues and improve user experience. Communication and analytical skills were crucial in delivering customer-facing solutions. • Guided clients through software onboarding for logistics and inventory management. • Delivered real-time support and troubleshooting for dashboard tools. • Worked collaboratively to resolve critical bugs and inconsistencies. • Ensured a high standard of client satisfaction through prompt response.

2019 - 2022

Education

U

University of Lagos

Master of International Law and Diplomacy, International Law and Diplomacy

Master of International Law and Diplomacy
2022 - 2022
H

Houdegbe North American University

Bachelor of Arts, International Relations

Bachelor of Arts
2016 - 2016

Work History

E

Enbridge Gas

Customer Service Representative

St Catharines
2025 - Present
S

SecureHash

Assignment and Operations Coordinator

St Catharines
2025 - 2025