ICT Support Specialist
As a Utility Control Unit member, I provided ICT support to the organization, focusing on maintenance and troubleshooting of internet and technical issues. My position required technical expertise and the ability to address and resolve ICT challenges efficiently. I ensured operational ICT systems to support overall business productivity. • Delivered prompt technical support to ensure business continuity. • Performed preventive maintenance and repairs on ICT systems. • Diagnosed and addressed connectivity and hardware issues. • Assisted in optimizing system efficiency through regular evaluations.