Customer Support Representative
As a Customer Support Representative, I provided customer service through email, chat, and phone support. I addressed a broad range of customer inquiries, achieving a 98% satisfaction rating. The role required attention to detail, the ability to resolve issues efficiently, and collaboration with other teams to improve customer experiences.
• Delivered top-notch service across multiple communication channels.
• Resolved an average of 50+ daily inquiries on technical and billing matters.
• Contributed to process improvements by identifying customer pain points.
• Achieved high customer satisfaction with prompt, accurate responses.
As a Customer Support Representative, I provided customer service through email, chat, and phone support. I addressed a broad range of customer inquiries, achieving a 98% satisfaction rating. The role required attention to detail, the ability to resolve issues efficiently, and collaboration with other teams to improve customer experiences. • Delivered top-notch service across multiple communication channels. • Resolved an average of 50+ daily inquiries on technical and billing matters. • Contributed to process improvements by identifying customer pain points. • Achieved high customer satisfaction with prompt, accurate responses.
2020 - 2022