Front Desk Supervisor
Entity Ner Classification
As Front Desk Supervisor, I oversaw daily front-desk operations and managed a team responsible for guest services. I ensured customer satisfaction through prompt and professional problem resolution. My leadership included coordinating support functions and executing successful marketing campaigns.
• Supervised reservation, check-in, check-out, and billing procedures.
• Maintained customer satisfaction ratings above 95%.
• Coordinated with housekeeping and maintenance to optimize operations.
• Led a digital marketing campaign to increase direct bookings.
As Front Desk Supervisor, I oversaw daily front-desk operations and managed a team responsible for guest services. I ensured customer satisfaction through prompt and professional problem resolution. My leadership included coordinating support functions and executing successful marketing campaigns. • Supervised reservation, check-in, check-out, and billing procedures. • Maintained customer satisfaction ratings above 95%. • Coordinated with housekeeping and maintenance to optimize operations. • Led a digital marketing campaign to increase direct bookings.
2022 - 2023