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Burnett Harold

AI Agent Assistant

USA flag
Dallas, Usa
$12.00/hrIntermediateMercorMindriftData Annotation Tech

Key Skills

Software

MercorMercor
MindriftMindrift
Data Annotation TechData Annotation Tech

Top Subject Matter

Conversational AI/User Support
Conversational AI System Testing
Legal Services & Contract Review

Top Data Types

TextText
DocumentDocument

Top Task Types

Polygon
Classification
Point Key Point
Cuboid
Text Generation
Object Detection
Transcription
Red Teaming
Data Collection
Segmentation

Freelancer Overview

AI Agent Assistant. Brings 8+ years of professional experience across complex professional workflows, research, and quality-focused execution. Core strengths include Internal and Proprietary Tooling. Education includes Bachelor of Science, Eastern University (2021) and Associate in Applied Science, Maricopa Community Colleges (2017). AI-training focus includes data types such as Text and labeling workflows including Evaluation and Rating.

IntermediateEnglish

Labeling Experience

AI Agent Assistant

Text
This role involved analyzing user interaction patterns and behavioral data to refine and optimize AI conversational agents. AI system responses were evaluated for accuracy, clarity, and contextual relevance using structured feedback loops. Collaborated with technical teams to close performance gaps and improve AI agent robustness. • Conducted real-time evaluation of chat and voice support interactions. • Rated AI agent responses based on clarity, empathy, and alignment with user intent. • Identified and documented edge cases to enhance AI performance. • Provided actionable recommendations for iterative system improvement.

This role involved analyzing user interaction patterns and behavioral data to refine and optimize AI conversational agents. AI system responses were evaluated for accuracy, clarity, and contextual relevance using structured feedback loops. Collaborated with technical teams to close performance gaps and improve AI agent robustness. • Conducted real-time evaluation of chat and voice support interactions. • Rated AI agent responses based on clarity, empathy, and alignment with user intent. • Identified and documented edge cases to enhance AI performance. • Provided actionable recommendations for iterative system improvement.

2023 - Present

AI Agent Testing Specialist

Text
In this position, I designed robust testing frameworks to evaluate AI agent accuracy, relevance, and system robustness. Large-scale automated and manual testing was performed using curated datasets and simulated user interactions. Documentation and reporting of test results drove both technical improvements and compliance adherence. • Created and managed test cases for functional and performance evaluations. • Rated AI responses for logic accuracy, emotional appropriateness, and ethical compliance. • Identified system bottlenecks and worked with developers to remediate issues. • Ensured compliance with privacy and regulatory standards before deployment.

In this position, I designed robust testing frameworks to evaluate AI agent accuracy, relevance, and system robustness. Large-scale automated and manual testing was performed using curated datasets and simulated user interactions. Documentation and reporting of test results drove both technical improvements and compliance adherence. • Created and managed test cases for functional and performance evaluations. • Rated AI responses for logic accuracy, emotional appropriateness, and ethical compliance. • Identified system bottlenecks and worked with developers to remediate issues. • Ensured compliance with privacy and regulatory standards before deployment.

2021 - 2023

Education

E

Eastern University

Bachelor of Science, Artificial Intelligence and Machine Learning Fundamentals

Bachelor of Science
2017 - 2021
M

Maricopa Community Colleges

Associate in Applied Science, Artificial Intelligence and Machine Learning

Associate in Applied Science
2015 - 2017

Work History

S

Simplicity AI

AI Agent Assistant

Dallas
2023 - Present
A

AgustoDigital

AI Agent Testing Specialist

Dallas
2021 - 2023