Text Classification and Sentiment Analysis for Conversational AI
Primace partnered with an AI development firm to train a conversational model capable of understanding customer emotions and intent. Our team annotated thousands of text samples across multiple categories—positive, negative, and neutral sentiments—while tagging entities and intents for improved contextual understanding. The project required linguistic precision, consistency, and domain-specific understanding to ensure high-quality data for training sentiment and dialogue models. Quality assurance was conducted through a multi-layer review process, ensuring over 97% data accuracy and reliability for model fine-tuning.