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Freelancer Overview
CAMMYLIE BINOYA CUSTOMER SUPPORT | EDITORIAL SUPPORT CONTACT ABOUT ME Detail-oriented and reliable with strong 09695371330 experience in customer support, editorial coordination, email handling, and client cammyliebinoya0118@gmail.com communication. Proven ability to work with international clients, manage multiple tasks, Parañaque City, Philippines and support remote operations efficiently. EDUCATION CAREER HIGHLIGHTS Travel and Tourism Management EDITORIAL SUPPORT AGENT 2014 - 2016 Straive | May 2024 – January 2026 Managed author and institutional Sapphire International Aviation inquiries related to Springer Nature Academy publishing agreements Guided authors through funding eligibility and institutional coverage Secondary Education 2010 - 2014 Coordinated with Editorial and Moonwalk National High School Production teams to process manuscript updates Assisted with invoice cancellations for KEY SKILLS eligible authors Maintained accurate documentation and Email & Chat Support ensured timely resolution of requests Customer Service (Inbound / Outbound) Editorial & Administrative CUSTOMER SERVICE REPRESENTATIVE Support Foundever Philippines (Gannett Account) | Data Entry & Documentation Social Media Management July – September 2023 Adobe Photoshop (Basic) Assisted customers with subscription, CRM & Ticketing Systems billing, and delivery concerns Multi-tasking & Time Handled multiple customer interactions Management daily Client Communication Maintained professionalism in a fas
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