Key Skills

Software

No software listed

Top Subject Matter

No subject matter listed

Top Data Types

Image

Text

Video

Top Task Types

Emotion Recognition

Entity Ner Classification

Evaluation Rating

Prompt Response Writing SFT

Question Answering

Freelancer Overview

I am a multilingual Support Specialist with strong experience in text analysis, written communication, and structured workflows from my roles in financial services and technical support. Across my work at Santander and The Barcode Warehouse, I’ve consistently analysed customer messages, identified sentiment, classified requests, and evaluated the quality and accuracy of written responses. I specialise in understanding user intent, following detailed rule-based guidelines, and producing consistent, high-quality written outputs. My background also includes documenting incidents, categorising queries, and supporting users in English, Spanish, and Romanian — which aligns directly with tasks like text classification, evaluation/rating, question answering, and emotion recognition in AI training. With extensive experience working independently, managing complex information, and maintaining accuracy under pressure, I bring strong attention to detail and a natural ability to work on tasks requiring consistency, clarity, and analytical thinking.

Labeling Experience

Education

Work History