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Caroline Ndunge

Caroline Ndunge

Virtual Assistant and Customer Support Specialist

KENYA flag
Nairobi, Kenya
$5.00/hrIntermediateClickworkerMercorMindrift

Key Skills

Software

ClickworkerClickworker
MercorMercor
MindriftMindrift
RemotasksRemotasks

Top Subject Matter

Legal Services & Contract Review
Regulatory Compliance & Risk Analysis
Legal Research & Document Analysis

Top Data Types

AudioAudio
DocumentDocument
TextText

Top Label Types

Action Recognition
Data Collection
Question Answering
Translation Localization
Entity Ner Classification
Classification

Freelancer Overview

Virtual Assistant and Customer Support Specialist. Brings 3+ years of professional experience across complex professional workflows, research, and quality-focused execution. AI-training focus includes data types such as Document and labeling workflows including Named Entity Recognition and Content Moderation.

IntermediateEnglishSwahili

Labeling Experience

Virtual Assistant and Customer Support Specialist

DocumentEntity Ner ClassificationClassification
As a Freelance Virtual Assistant and Customer Support Specialist, I supported clients by providing customer service through chat and email communication. I was responsible for handling administrative tasks, conducting online research, and maintaining professional interactions with clients. My role also involved moderating online chats and ensuring compliance with company policies and procedures. • Delivered prompt and effective customer support • Managed data entry and document organization for clients • Conducted web-based research and compiled reports • Moderated and enforced rules within online chat platforms

As a Freelance Virtual Assistant and Customer Support Specialist, I supported clients by providing customer service through chat and email communication. I was responsible for handling administrative tasks, conducting online research, and maintaining professional interactions with clients. My role also involved moderating online chats and ensuring compliance with company policies and procedures. • Delivered prompt and effective customer support • Managed data entry and document organization for clients • Conducted web-based research and compiled reports • Moderated and enforced rules within online chat platforms

2024 - Present

Education

S

St pauls university

Diploma in community development, social science

Diploma in community development
2018 - 2026
M

Machakos Institute of Technology

Certificate, Computer Application

Certificate
2016 - 2016

Work History

F

Freelance

Virtual Assistant and Customer Support Specialist

Nairobi
2024 - Present
R

Resource Center for Women and Girls

community project coordinator and admin assistant

Machakos
2016 - 2018