Data Annotator
This project focused on video/audio data labeling in the ICT industry. The scope included transcribing and annotating 5,000+ video-embedded audio recordings related to telecommunications equipment operations and network troubleshooting scenarios. Specific tasks involved speech-to-text transcription with a word error rate threshold of ≤2%, intent classification for identifying technical support requests, and entity tagging for equipment names and error codes. The project size covered 200 hours of video audio, and quality measures included double annotation for 20% of samples (inter-annotator agreement ≥95%) and regular audits using Appen’s built-in quality control modules.