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Chidera Umeji

Chidera Umeji

Customer Conversion Specialist - Digital Banking

NIGERIA flag
Ikeja, Nigeria
$10.00/hrEntry LevelClickworker

Key Skills

Software

ClickworkerClickworker

Top Subject Matter

No subject matter listed

Top Data Types

AudioAudio

Top Label Types

Audio Recording

Freelancer Overview

I bring over three years of experience in digital banking and customer operations, where I have developed a keen eye for detail, accuracy, and process optimization—all essential for high-quality data labeling and annotation roles. My background in handling sensitive customer data, tracking engagement through CRM systems, and meticulously documenting support interactions has equipped me with strong data management skills. I am proficient in using tools such as Trello, Figma, Google Forms, Microsoft Forms, and remote collaboration platforms like Slack and Zoom. My experience collaborating with cross-functional teams to analyze conversion data and optimize strategies demonstrates my analytical mindset and ability to work with diverse datasets. I am passionate about leveraging technology to improve processes and am currently expanding my technical expertise through a BSc in Software Engineering, making me well-prepared to contribute to AI training data projects in fast-paced environments.

Entry LevelEnglish

Labeling Experience

No Data Labeling experience added

Chidera U. hasn’t added any AI Training or Data Labeling experience to their OpenTrain profile yet.

Education

T

TechyJaunt

Certificate, Product Management

Certificate
2025 - 2025
M

Miva Open University

Bachelor of Science, Software Engineering

Bachelor of Science
2024 - 2025

Work History

M

Moniepoint Bank

Customer Conversion Officer

Lagos
2025 - Present
K

Kuda Bank

Senior Contact Center Agent

Lagos
2024 - 2025