Marketing Strategist / Customer Service Specialist
I served as a Marketing Strategist and Customer Service Specialist, executing multi-channel marketing strategies to achieve business objectives. I provided precise information and recommendations to customers and leads while resolving inquiries and delivering a high level of service. This position demanded strong knowledge of product offerings, attentive listening, and proactive problem-solving abilities. • Implemented marketing campaigns leading to a 30% rise in lead generation and 25% increased sales. • Resolved challenging customer situations using empathy and active listening skills. • Maintained a customer satisfaction rating of 90% through prompt and efficient issue resolution. • Improved customer retention and streamlined issue follow-ups with strategic solutions.