AI Data & Customer Insights Intern
TextClassification
I categorized and labeled complex customer feedback datasets to enhance the emotional intelligence of automated support systems. I identified and tagged recurring trends and patterns using business data tools. I contributed to supervised learning efforts to improve sentiment modeling in the context of customer service AI systems.
• Conducted fine-grained sentiment annotation and categorization.
• Utilized SQL and Excel for supporting data transformation and integrity checks.
• Leveraged Freshdesk to monitor, evaluate, and label support queries.
• Focused on emotion recognition and trend analysis in customer text data.
I categorized and labeled complex customer feedback datasets to enhance the emotional intelligence of automated support systems. I identified and tagged recurring trends and patterns using business data tools. I contributed to supervised learning efforts to improve sentiment modeling in the context of customer service AI systems. • Conducted fine-grained sentiment annotation and categorization. • Utilized SQL and Excel for supporting data transformation and integrity checks. • Leveraged Freshdesk to monitor, evaluate, and label support queries. • Focused on emotion recognition and trend analysis in customer text data.
2026 - 2026