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Freelancer Overview
Christiauna Gill Dekalb, 60115 Il |773-407-3565| Christiaunagill@gmail.com | www.linkedin.com/in/Christiauna-Gill Recently completed an intensive IT program focused on developing skills in technical support to obtain the Google IT Support Professional certificate. Developed skills pertaining to conflict resolution, critical thinking, and empathy through 8+ years in the Customer Service industry. Experience in telephone customer service, tech support, and customer care. Deep understanding of troubleshooting, data management techniques, and Windows OperatingSystems. RELEVANT SKILLS Technical Support & Troubleshooting • Ticketing System • User Training & Support • Operating Systems Installation • Software Installation & Configuration • Customer Service • Windows • Linux • Domain Name System (DNS) • Networking • System Administration • Learning Agility • Active Listener • Teamwork EDUCATION Merit America • Virtual 03/2023 Google IT Support Professional Certificate (03/2023) ● Skill development includes troubleshooting, customer support, networking, operating systems, systems administration, and security — all the fundamentals of IT support that are critical for success in the workplace; comparable to the latest CompTIA A+ certification Additional Skill Development ● Completed hands-on coursework covering Microsoft 365, Windows 10, Spiceworks ticketing system, and fundamental cloud concepts RELEVANT EXPERIENCE Customer Service Representative • Arise, Miramar, FL 06/2022- Present ●
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