Information Technology Help Desk
Entity Ner Classification
As an Information Technology Help Desk professional, I provided end-to-end technical support for Windows systems and Microsoft Office products. I played a key role in user education and data security, minimizing risks and ensuring prompt recovery from incidents. My responsibilities included issue diagnosis, hardware/software troubleshooting, and SLA compliance.
• Educated users on Data Loss Prevention (DLP) protocols.
• Assisted with recovery of emails and files on OneDrive and Outlook.com.
• Provided technical support and troubleshooting for a high volume of end users.
• Ensured hardware and software issue resolution within strict timelines.
As an Information Technology Help Desk professional, I provided end-to-end technical support for Windows systems and Microsoft Office products. I played a key role in user education and data security, minimizing risks and ensuring prompt recovery from incidents. My responsibilities included issue diagnosis, hardware/software troubleshooting, and SLA compliance. • Educated users on Data Loss Prevention (DLP) protocols. • Assisted with recovery of emails and files on OneDrive and Outlook.com. • Provided technical support and troubleshooting for a high volume of end users. • Ensured hardware and software issue resolution within strict timelines.
2015 - 2019