Customer Support Representative
In this customer support representative role, I provided prompt technical and customer support across multiple channels. I administered Active Directory and conducted product trainings for improved customer onboarding and satisfaction. The role demanded strong communication, technical troubleshooting, and database query skills.
• Delivered multi-channel support to resolve customer technical issues.
• Managed Active Directory for user integration and access.
• Trained junior staff and led customer education programs.
• Utilized SQL to query databases for root cause analysis and resolution.
In this customer support representative role, I provided prompt technical and customer support across multiple channels. I administered Active Directory and conducted product trainings for improved customer onboarding and satisfaction. The role demanded strong communication, technical troubleshooting, and database query skills. • Delivered multi-channel support to resolve customer technical issues. • Managed Active Directory for user integration and access. • Trained junior staff and led customer education programs. • Utilized SQL to query databases for root cause analysis and resolution.
2020 - 2022