Key Skills

Freelancer Overview

I have over two years of hands-on experience in technical support, where I developed strong skills in troubleshooting, data management, and documentation across diverse platforms and environments. My roles have required meticulous attention to detail, accurate incident reporting, and the creation of clear, user-friendly technical documentation and knowledge base articles—skills that directly translate to high-quality data labeling and annotation. I am proficient with ticketing systems like Zendesk, ServiceNow, and JIRA, and have experience analyzing support metrics using Excel and Power BI, which has honed my ability to handle large datasets and identify patterns. My background supporting enterprise IT infrastructure and managing user accounts has given me a solid foundation in data privacy and security best practices, which I am eager to apply in AI training data projects. I am highly organized, reliable, and thrive in roles that require accuracy, consistency, and a strong commitment to data quality.

Labeling Experience

Education

Work History