Key Skills

Freelancer Overview

I bring over four years of hands-on experience in technical support and IT operations, where I have developed a strong attention to detail and a methodical approach to problem-solving—skills that are directly transferable to data labeling and AI training data roles. My background includes extensive documentation, process improvement, and knowledge base creation, ensuring accuracy and consistency in all tasks. I am highly proficient with ticketing and CRM systems such as ServiceNow, Zendesk, and Freshdesk, and I am comfortable working with both Windows and macOS environments. My ability to communicate clearly and collaborate with cross-functional teams allows me to efficiently follow complex guidelines and maintain high data quality standards. I am eager to apply my technical expertise, strong organizational skills, and commitment to quality to support high-impact AI and machine learning projects.

Labeling Experience

Education

Work History